Marks & Spencers :: essays research papers

During 2003/2004 Marks & Spencers have worked to improve their performance across their wide range of corporate social responsibility issues.THEIR BUSINESS costume clothing accounts for 50.1% of the UK sales and its their biggest business. Provides a wide range of clothing for women, men and children. They have 11% share of the UK marketing.Marks & Spencers Public Relations weapons platformCustomer I think we should keep a sales information, annual independent Survey and customer consultation and a continues research program, so we git keep a good relation with core customer to know what they are looking for.Employees we should do continues surveys among our employees. We need to keep our Confidential help frontier, so we can keep improving the working environment. Also, apart from our employee magazine, I think we should send continues information about the group, send updating about close to of the decisions making and benefits through their emails.Shareholders we have our ann ual general run across. We need to improve our programme to survey shareholders satisfaction. A good point is to have regular meeting and presentations with investors. Suppliers, including franchisees regular visits, meeting and discussions. Programmes to survey their satisfaction. Direct relationship with important raw material suppliers. Community Regular meetings with key charity partners.Government Regular meetings with bodies such(prenominal) as the Health and Safety Executive, environmental regulators and financial services authority. Local authority partnership on environmental health and trading standards.PROGRAMS Organic cotton We have increased our use of organic cotton to 3,000kgs. Its still a very small proportion. Our long-term target is 5% of all the cotton we produce should be organic by 2010.MEDIAVogue magazine is the number one of fashion authority.